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Distance Sales Scheme

IMPORTANT: If you are buying online or have telephoned us and subsequently agreed to buy a car from us without ever having visited us and spoken face-to-face then you have entered into a Distance Sales Agreement. The following shall then apply and you should read it carefully as it relates to your rights to change your mind and cancel your order.

1. The contract is formed at the time when we send you our Order Acceptance email.

2. You have the legal right to cancel the contract for a limited time without giving any reason but we would welcome your feedback as it helps us to improve.

3. Your right to cancel ends 14 calendar days after the date on which you collect your car or we deliver it to you.

4. To cancel, you must inform us of your wishes either by post or in an e-mail. You may use the attached Model Cancellation Form but you do not have to.

5. In order to meet the 14 day cancellation deadline, emails are deemed to arrive when sent and letters when posted. You do not have to return the actual vehicle by this date. See point 14 below about when goods must be returned to us.

6. To be able to demonstrate that you have told us you wish to cancel in time, we would recommend that you retain any e-mails sent to us, keep a copy of any letter and ask the Post Office for proof of posting.

7. To cancel a ‘Distance Sales Contract’ and for any other matters please contact us at:

Affordable Cars (Yorkshire) limited

A19 Crockey Hill

York

YO194SH

sales@affordable-cars.co.uk

8. If you cancel this contract, we will refund the full purchase price plus the standard cost of delivery. Note any additional cost of enhanced delivery chosen by you will not be refunded e.g. next day delivery.

9. We may make a deduction from your refund where the vehicle has been de-valued because you have handled it in a way which goes beyond that which might reasonably be allowed if you viewed the vehicle on our premises.

10. We would usually allow a test drive of no more than 10 miles and we therefore reserve the right to make a deduction of £1.50 per mile for mileage travelled where it is in excess of this amount and has subsequently reduced the value of the vehicle.

11. We will make repayments without undue delay, and not later than- A) 14 days after the day we receive the vehicle from you B) (If earlier) 14 days after the day you provided evidence that you havereturned the vehicle (e.g. by handing it to a vehicle delivery company), or C) If the vehicle has not been sent to you, 14 days after the day which we were informed about your decision to cancel the contract.

12. We may withhold the repayment until we have received the vehicle back or you have supplied evidence of having sent back the vehicle whichever is the earliest.

13. We will make the repayment using the same means of payment as you used for the initial purchase, unless you have expressly agreed otherwise, in any event, you will not incur any fees as a result of the repayment.

14. You shall send back the vehicle or hand it over to us or without undue delay and in any event not later than 14 days from the day in which you communicate your cancellation from this contract to us. The deadline is met if you send back the vehicle before the period of 14 days has expired. [ return to point 5]

15. We are under a legal duty to supply you with a car that is as described and reasonably satisfactory quality and durability. Please let us know as soon as possible if you are unhappy with your purchase and we will be glad to help



How to Tell Us That You Want to Cancel

Right to Cancel an Online or Telephone Order

To cancel you need to tell us by making a clear statement in writing. By law we must provide you with a Model Cancellation Form which you use if you want to. Just copy the form into an email, fill in the details and email it to us, or just simply write to us or email at the address shown giving your details and the details of your order as indicated. Thank you.

Model Cancellation Form

To Affordable Cars (Yorkshire) Limited, A19, Crockey Hill, York, YO19 4SH

Email sales@affordable-cars.co.uk

I hereby give notice that I cancel my contract for the sale of the of the following goods

Ordered on/received on *…….. /……… / ……..Invoice NumberI/_ _ _ _ _ R3

Name of consumer………………………………………………………………………………………….

Address of consumer………………………………………………………………………………………….

………………………………………………………………………………………….

Signature of consumer…………………………………………………………………………………………

Date……… / ………. / ………

*delete as applicable