After Sales

Aftersales

We are Delighted that you have chosen to buy your used vehicle from Affordable Cars Group. We have done everything possible pt ensure your vehicle meets your expectations but in the unlikely event that you encounter a problem we are here to help.

We have appointed Crystal Clear Warranty T/a Warranty Administration Services Ltd to act as our customer care team and warranty administrators. The team is available telephone on 01522 513833. If you have any issues whatsoever no matter how minor please get in touch with Crystal Clear Warranty and they will endeavour to resolve your problem by return.

Your vehicle has been provided with a warranty that is administered by Crystal Clear Warranty. Please note that the warranty in no way affects any of your statutory rights. In the event that you wish to make a claim on your warranty please contact Crystal Clear Warranty on the contact details above.

At the point of sale you would have been provided with a warranty booklet which sets out the terms of the agreement of the warranty. We would suggest that you familiarise yourself with the terms, conditions and exclusions of the warranty. If you require a duplicate agreement or booklet please contact Crystal Clear Warranty Who will provide this to you.

Prior to selling your vehicle it will have been subject to a pre-delivery inspection and an independent 128 point inspection by the AA.

Buy with confidence - We offer 30 day exchange or refund. If you do find a serious problem with the car in the first 30 days, we will happily exchange it, or you can have a full refund.

Terms & Conditions

Refunds within the first 30 days of ownership are subject to you, the customer, demonstrating the the serious fault existed on the car when you purchased it.

Once the refund is agreed you agree to return the car to Affordable Cars Group. Refunds will be paid within 14 days of the vehicles. If there was a part exchange, and this car is still available, Affordable Cars Group, reserve the right to return the car as part of the refund, at the part exchange value, less any costs incurred on the car (paintwork, service work etc).

Where a customer had negative equity, it will be their responsibility to repay the amount to Affordable Cars Group, once the car has been returned. Any finance agreement will be cleared once the car is returned.

Where a customer had negative equity, it will be their responsibility to repay the amount to Affordable Cars Group, once the car has been returned. Any finance agreement will be cleared once the car is returned.

Where a customer chooses a replacement car, they may swap "like for like" on price, or adjust any difference on screen price. Finance can be rearranged on the exchange car, on the same terms.

A customer can only have one exchange

Where a viable repair is preferred, we will be happy to do this. If a repair is uneconomical we reserve the right to offer an exchange or full refund.

Service items required are not considered reasons for returning a vehicle. It is the customers' responsibility to maintain the car once purchased.

This does not apply to vehicles bought for high performance, commercial use, for taxi, for hire or for reward purposes.

We do sell the majority of our vehicles over the phone

Our reservation process is easy - simply choose your car and give us a call on 03333 217 777. We will then describe the vehicle fully and accurately, following up with a detailed video of your chosen car.